I am super upset at DHL right now. Thank god for the technology of Skype and I got a decent operator. Feeling a little bad for him now... *smile* Not only did he have to pull off the late night/early morning shift, he got this crazy lady here talking to him sternly about how angry she is at being double-charged and given a bill for VAT for sending over personal effects, and on the double-charged freight costs.
But it was a lesson in assertiveness. I doubt I have ever stood up for myself so valiantly. I'm usually someone who doesn't really want to make waves in the water and would rather let things be than disturb the peace. I don't mind being on the losing end if I feel that the loss is worth keeping the peace among all the parties concerned.
But hey! No way am I lettings things be when I'm being double-billed to the tune of 500-over dollars and to add further insult, pay another 300 bucks on VAT!
So people, stick to SingPost for deliveries. They do a pretty good job. And they do have door-to-door service like DHL. Only slightly more expensive, I think. But no problems with admin, VAT, etc.
2 comments:
Wouldn't count on Singpost either. They can't find my Amazon parcel without a parcel code. You would think that an address and the Amazon shipment details would be sufficient to trace a parcel.
Oh dear... Guess there are screw-ups everywhere. The small shipments are more at risk. But so far, I've had no problems with sending parcels via SingPost. Eh, but pay more for registered mail?
Post a Comment